Terms and Conditions

Welcome to PureGlow, the leading provider of natural skincare products in Singapore. By accessing our website and purchasing our products, you agree to comply with the following terms and conditions.

1. General Terms

1.1. By using our website, you acknowledge that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

1.2. You agree to provide accurate and up-to-date information when creating an account or making a purchase on our website.

1.3. PureGlow reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information

2.1. All product descriptions and images on our website are for informational purposes only. We strive to accurately represent our products, but cannot guarantee that the information is completely accurate, current, or error-free.

2.2. The ingredients used in our products are natural and may vary in color, texture, and scent. This is normal and does not affect the quality or effectiveness of the product.

2.3. PureGlow is not liable for any allergic reactions or adverse effects caused by the use of our products. It is the customer's responsibility to read the ingredients list and perform a patch test before using the product.

3. Ordering and Payment

3.1. By placing an order on our website, you agree to pay the full amount stated at the time of purchase, including shipping and handling fees.

3.2. We accept payment through major credit cards and PayPal. All transactions are secure and encrypted.

3.3. If your order is cancelled or refunded, we will process the refund within 14 business days.

4. Shipping and Delivery

4.1. PureGlow ships to Singapore addresses only. We do not ship internationally at this time.

4.2. Shipping fees will be calculated at checkout and may vary depending on the delivery location and method.

4.3. We strive to process and ship orders within 2-3 business days. However, delivery times may vary and are not guaranteed.

5. Returns and Exchanges

5.1. We want you to be completely satisfied with your purchase. If for any reason you are not, please contact us at help@pureglowtop.com within 14 days of receiving your order.

5.2. We accept returns and exchanges for unopened and unused products only. Shipping fees are non-refundable.

5.3. If a product is damaged or defective, please contact us immediately for a replacement or refund.

6. Contact Information

If you have any questions or concerns about our terms and conditions, please don't hesitate to contact us at:

Email: help@pureglowtop.com

Phone: +65 6298 0708

Address: 83 Club St, Singapore 069451

Thank you for choosing PureGlow for your natural skincare needs. We hope you enjoy our products and see the radiance of nature in your skin.